Terms of service

TERMS & CONDITIONS

Last Updated: August 10, 2026

Welcome to Shopzen Online Shopping.

These Terms & Conditions (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the Shopzen Online Shopping website, online store, products, services, features, and related content (collectively, the “Services”).

In these Terms, “Shopzen Online Shopping”, “we”, “us”, and “our” refer to the business operating this online store. “You”, “your”, and “customer” refer to any person who visits our website, uses our Services, or purchases products from us.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

By accessing, browsing, or using our website, or by placing an order through our store, you agree to these Terms, our Privacy Policy, Shipping & Delivery Policy, and Return, Refund & Cancellation Policy.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you create an account or provide information while placing an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

You must not:

  • Use another person's account without authorization;

  • Provide false or misleading information;

  • Create an account for fraudulent purposes; or

  • Transfer or sell your account to another person.

We reserve the right to suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include descriptions, photographs, specifications, dimensions, colours, prices, and availability.

Please note that:

  • Colours may appear slightly different depending on your device or screen settings.

  • Product packaging may vary from photographs shown on our website.

  • Minor variations may occur between individual products or batches.

  • Product specifications may change where reasonably necessary.

  • Product availability may change without prior notice.

We do not guarantee that a product will look exactly identical to photographs displayed on your device.

However, nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot be excluded under applicable Indian law.

SECTION 3 – DROPSHIPPING AND FULFILMENT

Shopzen Online Shopping operates using third-party suppliers, manufacturers, warehouses, fulfilment partners, and logistics providers for certain products.

As a result, products may sometimes be:

  • Shipped directly from a supplier or fulfilment centre;

  • Delivered in different packaging;

  • Delivered separately if multiple products are ordered;

  • Subject to different processing times; or

  • Supplied with manufacturer or supplier-specific instructions.

Regardless of the fulfilment arrangement, purchases made through our website are made with Shopzen Online Shopping, subject to these Terms and applicable law.

We will handle customer support, returns, refunds, replacements, and other customer-related matters in accordance with our policies.

SECTION 4 – PRODUCT AVAILABILITY

We do our best to maintain accurate stock information.

However, products may become unavailable unexpectedly.

We reserve the right to:

  • Limit quantities;

  • Discontinue products;

  • Change product specifications;

  • Remove products from our website; or

  • Cancel an order where the product cannot reasonably be supplied.

If we cancel an order after receiving payment, any applicable refund will be processed in accordance with our Return, Refund & Cancellation Policy.

SECTION 5 – ORDERS

When you place an order through our website, you are requesting to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order may be cancelled or declined where reasonably necessary, including because of:

  • Product unavailability;

  • Incorrect product or pricing information;

  • Payment failure;

  • Suspected fraud;

  • Incorrect customer information;

  • Shipping restrictions;

  • Duplicate or unusually large orders; or

  • Circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will process any applicable refund according to our Refund Policy.

SECTION 6 – ORDER INFORMATION

You are responsible for ensuring that all information provided during checkout is correct.

This includes:

  • Full name;

  • Mobile number;

  • Email address;

  • Complete delivery address;

  • City and state;

  • PIN code; and

  • Payment information.

Please carefully review your information before completing your purchase.

If an order cannot be delivered because of incorrect or incomplete information provided by you, additional shipping or reshipping charges may apply where permitted by applicable law and our policies.

SECTION 7 – PRICES AND PAYMENTS

All prices displayed on our website are generally stated in Indian Rupees (INR) unless otherwise specified.

Prices, discounts, promotional offers, and product availability may change from time to time.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

Where applicable, shipping charges and taxes will be displayed during checkout.

We may offer promotional discounts, coupon codes, bundles, or other offers. Promotional offers may be subject to additional terms.

We reserve the right to correct obvious pricing, product, or listing errors.

If an order is affected by a significant error, we may contact you regarding the order and, where appropriate, cancel the order and process a refund.

SECTION 8 – PAYMENT

Payments may be processed through third-party payment gateways and service providers.

By making a purchase, you confirm that you are authorized to use the payment method selected by you.

We do not knowingly accept fraudulent or unauthorized payment methods.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

We may cancel or place an order on hold where a payment appears suspicious or cannot be verified.

SECTION 9 – SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframe displayed on our website or during checkout.

Delivery times are estimates and may vary depending on:

  • Product availability;

  • Supplier processing;

  • Courier services;

  • Delivery location;

  • Weather conditions;

  • Public holidays;

  • Operational disruptions;

  • Remote locations;

  • Incorrect delivery information; or

  • Other circumstances outside our reasonable control.

For more information, please review our Shipping & Delivery Policy.

SECTION 10 – FAILED DELIVERY

Customers are responsible for providing an accurate delivery address and being available to receive their orders.

If delivery fails because:

  • The customer is unavailable;

  • The address is incorrect or incomplete;

  • The customer refuses delivery;

  • The phone number is unreachable; or

  • Multiple delivery attempts fail,

the courier may return the order.

Any reshipping, replacement, or refund will be handled according to our applicable policies and the circumstances of the order.

SECTION 11 – RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, cancellations, and replacements are governed by our Return, Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

SECTION 12 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing essential parts; or

  • Materially different from the product ordered,

please contact us as soon as possible.

We may request photographs, videos, packaging information, order details, or other information reasonably required to investigate the issue.

Depending on the circumstances, we may provide a replacement, refund, return, or another appropriate resolution in accordance with our policies and applicable law.

SECTION 13 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content on our website, including:

  • Shopzen Online Shopping branding;

  • Logos;

  • Text;

  • Product descriptions;

  • Graphics;

  • Photographs;

  • Videos;

  • Website design;

  • Page layouts;

  • Marketing materials; and

  • Original website content

is owned by, licensed to, or used with permission by Shopzen Online Shopping.

You may use our website for personal and lawful shopping purposes.

You may not, without our prior written permission:

  • Copy substantial portions of our website;

  • Reproduce our branding or logo;

  • Sell or redistribute our content;

  • Modify our proprietary content;

  • Use our content commercially; or

  • Represent our content as your own.

Nothing in these Terms transfers ownership of our intellectual property to you.

Third-party trademarks and logos remain the property of their respective owners.

SECTION 14 – CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, photograph, video, testimonial, comment, suggestion, or other content to us (“Feedback”), you confirm that you have the right to provide that content.

You agree that your Feedback will not:

  • Contain false or misleading information;

  • Violate another person's rights;

  • Contain unlawful, abusive, defamatory, or obscene material;

  • Infringe intellectual-property rights;

  • Contain malicious software; or

  • Be submitted for fraudulent purposes.

By submitting Feedback, you grant Shopzen Online Shopping a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, and distribute the Feedback for operating, improving, and promoting our Services.

We may remove Feedback that we reasonably believe violates these Terms or applicable law.

SECTION 15 – THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, including payment processors, courier companies, analytics providers, advertising platforms, apps, and other service providers.

Our website may also contain links to third-party websites.

We do not control third-party websites and are not responsible for their content, security, availability, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

SECTION 16 – SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform and technology that enables us to operate our online store.

Purchases made through our website are transactions between you and Shopzen Online Shopping.

Shopify is not the seller of the products offered through our store and is not responsible for fulfilling your orders, processing our returns, or providing refunds for purchases made from Shopzen Online Shopping, except where required by applicable law.

SECTION 17 – PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

Because our website is hosted on Shopify and uses third-party service providers, certain information may be processed by Shopify, payment providers, logistics providers, suppliers, analytics services, and other service providers as necessary to operate our business.

Please review our Privacy Policy for more information.

SECTION 18 – PROHIBITED USES

You agree not to use our website or Services to:

  • Violate any applicable law;

  • Commit fraud;

  • Use stolen or unauthorized payment information;

  • Impersonate another person or business;

  • Provide false or misleading information;

  • Introduce viruses or malicious code;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the security or operation of our website;

  • Harass, threaten, abuse, or harm another person;

  • Scrape or systematically copy substantial website content without authorization;

  • Circumvent security or fraud-prevention measures;

  • Place fraudulent or unauthorized orders; or

  • Engage in any activity that may harm our website, business, customers, or service providers.

We reserve the right to suspend or restrict access where reasonably necessary to protect our website, customers, or business.

SECTION 19 – ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, incorrect information, outdated information, or omissions relating to:

  • Product descriptions;

  • Prices;

  • Discounts;

  • Availability;

  • Shipping charges;

  • Delivery estimates; or

  • Promotional offers.

We reserve the right to correct such errors and update information when reasonably necessary.

If an error materially affects an order already placed, we may contact you and provide an appropriate resolution, including cancellation and refund where applicable.

SECTION 20 – WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that:

  • The website will always be available;

  • The website will always be error-free;

  • All information will always be current;

  • Products will always be available; or

  • Access will always be uninterrupted.

Website availability may occasionally be affected by maintenance, technical problems, security incidents, service-provider issues, or other circumstances beyond our reasonable control.

SECTION 21 – DISCLAIMER

To the maximum extent permitted by applicable law, our Services are provided on an “as available” basis.

We make reasonable efforts to provide accurate product and website information, but we do not guarantee that every piece of information will always be complete, accurate, current, or error-free.

Nothing in these Terms is intended to exclude or limit any warranty, consumer right, or legal remedy that cannot legally be excluded or limited under applicable Indian law.

SECTION 22 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Shopzen Online Shopping and its officers, employees, contractors, service providers, and business partners will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

However, this limitation does not apply to the extent that liability cannot legally be excluded or limited under applicable Indian law.

Nothing in these Terms is intended to limit statutory consumer rights or remedies.

SECTION 23 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your:

  • Violation of these Terms;

  • Fraudulent or unlawful use of our Services;

  • Misuse of our website; or

  • Violation of another person's rights.

This provision does not apply to the extent that a claim results from our own unlawful conduct or from liability that cannot legally be excluded.

SECTION 24 – TERMINATION

We may suspend or restrict your access to our Services if we reasonably believe that you have:

  • Violated these Terms;

  • Engaged in fraudulent activity;

  • Misused our website; or

  • Engaged in unlawful conduct.

You may stop using our Services at any time.

Provisions relating to intellectual property, privacy, liability, indemnification, dispute resolution, and other provisions that naturally continue after termination will remain applicable.

SECTION 25 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

SECTION 26 – NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision.

SECTION 27 – ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;

  • Shipping & Delivery Policy;

  • Return, Refund & Cancellation Policy; and

  • Other policies expressly incorporated into these Terms,

constitute the agreement governing your use of our Services.

SECTION 28 – GOVERNING LAW AND DISPUTES

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms, our Services, or your purchase will be handled in accordance with applicable Indian law.

Nothing in these Terms prevents a consumer from exercising any statutory right to approach an appropriate consumer commission, court, authority, or other legally available dispute-resolution forum.

Business Jurisdiction: [INSERT CITY, STATE, INDIA]

SECTION 29 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Services, legal requirements, or policies.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 30 – CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms, please contact us.

Shopzen Online Shopping

Email: onlineshopingshopzen@gmail.com

Business Jurisdiction: INDIA