Return, Refund & Cancellation Policy

Last updated: August 10, 2026

Thank you for shopping with us. We want you to have a smooth shopping experience. This Return, Refund & Cancellation Policy explains when and how you may request a return, replacement, cancellation, or refund for products purchased from our online store.

1. Return Period

We accept eligible return requests within 7 days of delivery of your order.

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.
• Have all original tags, labels, and packaging intact, where applicable.
• Include the original invoice, order details, or other valid proof of purchase.
• Not show signs of damage, misuse, washing, alteration, or tampering.

Some products may have different return conditions due to their nature. Please check the product description before placing your order.

2. How to Request a Return

To request a return, contact us at:

Email: onlineshopingshopzen@gmail.com

Please include:

• Your order number.
• The name of the product.
• The reason for the return.
• Photos or videos of the product, if applicable.

Do not send a product back without receiving return instructions from us first. Unauthorized returns may not be accepted.

If your return request is approved, we will provide instructions regarding where and how to return the product.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a product that is:

• Damaged during delivery;
• Defective or not functioning as described;
• Different from the product you ordered; or
• Missing parts or accessories,

please contact us as soon as possible, preferably within 48 hours of delivery, with clear photographs or a video showing the issue.

After reviewing the issue, we may offer a replacement, return, refund, or another appropriate resolution, depending on the circumstances and product availability.

4. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return, including, where applicable:

• Personal-care and hygiene products;
• Beauty or cosmetic products that have been opened or used;
• Perishable goods;
• Customized or personalized products;
• Products damaged or altered after delivery;
• Products showing signs of misuse or improper handling;
• Products specifically identified as non-returnable on the product page;
• Gift cards or vouchers, where applicable.

This does not affect any rights or remedies that cannot legally be excluded under applicable Indian law.

5. Sale and Discounted Products

Products purchased during a sale or promotional offer may be subject to additional return conditions stated on the product page or at checkout.

Unless otherwise stated, defective, damaged, or incorrectly supplied products will still be handled in accordance with applicable consumer-protection requirements.

6. Order Cancellation

You may request cancellation of your order by contacting us at onlineshopingshopzen@gmail.com as soon as possible after placing the order.

Cancellation requests are subject to the order's processing and shipping status. If the order has already been processed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible and you may need to follow the applicable return procedure after delivery.

7. Return Shipping

Where a return is approved because the product is defective, damaged, incorrect, or otherwise eligible for a return due to an issue attributable to us, we may provide or arrange appropriate return shipping instructions.

For returns requested for reasons such as a change of mind, incorrect size, or ordering the wrong product, return shipping arrangements and costs may apply depending on the product and the conditions communicated at the time of approval.

We will inform you of any applicable return-shipping charges before processing the return.

8. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the purchase.

After we initiate the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

If you have not received an approved refund after a reasonable processing period, please contact us at:

onlineshopingshopzen@gmail.com

9. Replacements and Exchanges

Where a replacement is available, we may offer a replacement for products that arrive damaged, defective, or incorrect.

For a different product, size, Colour, or variant, the original product may need to be returned first, after which you may place a new order, subject to availability and applicable return conditions.

10. Refunds for Undelivered or Failed Deliveries

If an order cannot be delivered because of an issue attributable to the shipping or delivery process, we will investigate the shipment status.

If the order is confirmed as lost or otherwise undeliverable, we may offer a replacement or refund, subject to the circumstances and the resolution provided by the relevant delivery or logistics partner.

If an order is returned to us because incorrect or incomplete delivery information was provided by the customer, additional shipping charges or other conditions may apply before a replacement or refund is processed.

11. Contact Us

For any questions regarding returns, refunds, cancellations, or replacements, please contact:

Email: onlineshopingshopzen@gmail.com

We will review your request and provide the applicable return or refund instructions.